Privacy Policy

Who We Are

Sotelos Pool Service ("Sotelos Pool Service," "we," "us," or "our") provides residential and commercial pool cleaning, chemical balancing, equipment repair, and pool renovation services in the Sarasota (through Palmetto) and east Orlando, Florida areas. This Privacy Policy explains how we collect, use, and protect information when you visit sotelospoolservice.com (the "Site") or contact us.

Information We Collect

When you submit our quote request form or contact us directly, we collect the information you provide, which may include:

• Name
• Phone number
• Email address
• City / service address
• The type of service you're requesting
• Any additional details you include in your message

If you call or text us, we may keep a record of that contact information and the notes needed to respond, schedule, and provide service. Like most websites, our hosting and analytics providers may automatically log basic technical data such as your IP address, browser type, device type, and the pages you visit, used only for security and to understand general site performance.

How We Use Your Information

We use the information you provide to:

• Respond to your quote request or inquiry
• Schedule and provide pool services
• Send you appointment confirmations, service updates, or invoices
• With your consent, send you occasional review requests, promotions, or service reminders
• Maintain accurate business and financial records
• Improve our website and services

Text Messages & Calls (Consent)

By submitting your phone number through our contact form or otherwise providing it to us directly, you consent to receive calls and text messages from Sotelos Pool Service related to your service inquiry, scheduling, and — if you've had service with us — an occasional request to leave a review. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchase. You can opt out of text messages at any time by replying "STOP," or by contacting us directly at the phone number or email below.

How We Share Your Information

We do not sell or rent your personal information. We may share it only with:

• Service providers who help us operate our business (e.g., website hosting, form/lead management, scheduling, email or SMS delivery), who are permitted to use your information only to perform services for us
• Authorities, if required to comply with a law, regulation, subpoena, or legal process
• A buyer or successor business, in the event of a sale, merger, or transfer of some or all of our business assets

Data Retention

We keep your information only as long as reasonably necessary to respond to your inquiry, provide ongoing service, maintain business and tax records, and comply with legal obligations.

Cookies & Analytics

Our Site may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the Site and to help us improve it. You can control or disable cookies through your browser settings; disabling them may affect some Site functionality.

Your Choices

You can ask us at any time to:

• Access or correct the personal information we hold about you
• Delete your personal information (subject to legal/record-keeping requirements)
• Stop contacting you for marketing purposes

To make a request, contact us at the details below.

Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site after changes means you accept the revised policy.

Contact Us

Sotelos Pool Service
Phone: (941) 706-6886
Email: Sebastian@sotelospoolservice.com